|3. “To Coin Wallet” vs. “Transfer to Cash”
As mentioned above, the “Transfer to Cash” button is only there to balance the cash account if necessary. If you apply for a withdrawal and use this button, the desired amount will be credited to the cash account. We have noticed many requests for withdrawals, which according to user came to no payout, but we still found the payment in the cash account.
Our tip: If you have made a withdrawal and have not been charged a Transaction Fee, you have selected the “Transfer to Cash” button on the withdrawal and your withdrawal is in your Cash Account.
The button “To Coin Wallet” is always automatically selected, so that when withdrawing to the cash account the button “Transfer to Cash” must be chosen deliberately.
Explanation in short form: